Customer Support
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Recent activity by Customer Support-
Why do I get the error message “Failed to verify code. Please try again later”?
This means that the server encountered an unexpected error and could not complete your request.If this issue is not resolved in a few minutes, then you can contact our customer support and inform u...
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Can someone use my login verification code?
The login verification code you receive is personal and unique to you. It is intended exclusively for your use, and you should never share it with anyone.
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Can you explain what a login verification code is?
A login verification code is a temporary 6-digit numeric code sent to customers via email to authenticate their identity during account logins. This code is single-use only. For additional support,...
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Do you charge a fee when I redeem a prize?
No, no fee of any kind is charged when you redeem a prize. However, please do remember, there is a minimum balance required in order to redeem: Cash Prize Redemption: You must have a minimum balanc...
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Is it possible to claim my prize without making a purchase?
Prizes won playing Sweepstakes Games with Sweeps Coins can be redeemed in accordance with the Sweeps RulesFree Sweeps Coins, that have been received via one of the below:Email marketing offersSocia...
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Is it possible to redeem my prize to someone else’s bank account?
In short, no. In accordance with our Terms & Conditions, the redemption of prizes for cash, must be to an account legally and beneficially owned by you, the player. We are not able to process a pri...
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How can I cancel my redemption?
To cancel your prize redemption request, please follow the steps below: You must be signed in to complete this action 1. From the LuckyDenaro Casino home page2. on the menu, you will find REDEEM, c...
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How do I redeem my prize?
step by step instruction Click on the Menu button at the bottom of our website Luckydinero.com Then Click on REDEEM icon, it will verify your identity through Sumsub then click continue and select...
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Is my information secure?
Yes.All information that you send to us is treated with absolute confidentiality, information is shared only where necessary to provide our service and fully legal requirements. To gain a full und...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Cente...