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  • I am experiencing difficulties in uploading my documents for verification.

    Several factors may contribute to these challenges, with the primary ones often involving the browser and device you are using.Unfortunately, not every device or web browser is compatible with docu...

  • Why do I need to verify my account?

    To benefit our entire community, we urge all players to verify their accounts for multiple reasons:Safeguard against potential security threats.Facilitate seamless prize redemption.Enhance overall ...

  • What are the benefits of verifying my account?

    Account verification offers the following advantages:Enhanced securityPrize redemption capabilitiesAn optimized  Social Casino experienceBefore you can redeem prizes, such as gift cards or cash, we...

  • Which documents are required for account verification?

    The necessary documents for account verification include:Photo IDSelfie (a photograph of yourself)Proof of address (dated within the last 3 months)Bank statement (dated within the last 3 months)To ...

  • How long will it take for my account to be verified?

    After submitting all necessary information, the account verification process typically takes between 24-48 hours.We aim to process all verification requests as promptly as possible but it may take ...

  • At LuckyDinero Social Casino, what is the minimum age for playing games?

    To play LuckyDinero games, you must be at least 18 years old. 

  • Is it possible to play on my mobile phone?

    Certainly, you can experience all our games on the majority of smartphones. No downloads are required; simply visit luckydinero.com as you would on a desktop, laptop, or tablet. Follow these steps ...

  • Can I play from anywhere?

    Only players from the United States are eligible to play at LuckyDinero Social Casino, excluding the below US States:  The state of ID, MI, NV, WA, MT, CT, NY(USA) Territories outside the United St...

  • What is RTP (Return to Player)?

    RTP, or Return to Player, denotes the theoretical proportion of played coins that Luckydinero Social Casino anticipates returning to players over an extended period. While each game within the Soci...

  • Can I play for free?

    It's always been free to play our Social Casino Games, you can register and enjoy with full entertainment or just use "Play for Fun" Button in home page .Upon successful registration, each player w...