Customer Support
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Recent activity by Customer Support-
When will my free Sweeps Coins expire?
Your Sweeps Coins remain valid for sixty (60) days from your last login. In the event of no account activity for sixty (60) days or more, Sweeps Coins will automatically expire.
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My account has been hacked
If you suspect or confirm unauthorized access to your account, such as hacking, please promptly reach out to LuckyDenaro customer support. Provide as much information as possible to facilitate the ...
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Why is my account blocked?
If you encounter difficulty logging into your account, please check the following: Ensure both your email address and password are entered correctly. Note that entering an incorrect password more t...
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How can I update my email address?
For updating the email address linked to your LuckyDenaro Social Casino account, kindly get in touch with our customer support team.Include your current email address, the new/updated email address...
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how can I update my home address?
For updating the home address linked to your LuckyDenaro Social Casino account, kindly get in touch with our customer support team.Include your current home address, the new/updated home address yo...
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Why i receive source of funds request ?
What is Source Of Funds Review ? A source of funds review is a process we use to verify that the money used to buy Gold Coins on our platform is lawful and meets our compliance standards. It involv...
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What advantages does the account verification process offer?
Account verification provides:Enhanced security measuresAccess to redeem prizes, including gift cards and cashAn optimized LuckyDinero Social Casino experienceTo ensure the legitimacy of redemption...
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Is it necessary to provide my bank details?
We do need your banking information for prize redemption.Nevertheless, if you use an E-wallet for Gold Coin offer purchases, you can redeem your prize directly to your E-wallet without the necessit...
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What documents do I need to provide for proof of address?
As a component of our verification procedure, you may be asked to furnish a Proof of Address document. The following documents are acceptable for verifying your residential address:Utility BillPays...
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Why do I need to verify my account?
In the collective interest of our community, we encourage all players to undergo account verification for several reasons:Safeguard against potential security threats.Enable the seamless redemption...