Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Can you explain what a login verification code is?
A login verification code is a temporary 6-digit numeric code sent to customers via email to authenticate their identity during account logins. This code is single-use only. For additional support,...
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Customer Support created an article,
How can I confirm that my device registration for login verification was successful?
You will receive a notification on the screen telling you that you have successfully verified. Then you can enjoy and play in Luckydinero. If you still have questions feel free to contact our custo...
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Customer Support created an article,
I did not receive the login verification code. What should I do?
If you have not received your verification code, click on “Request new code” to generate a new one. Delays may be experienced during periods of high usage. Be sure to check your spam or junk folder...
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Customer Support created an article,
What does Redeem refer to?
Redeem is an excellent choice for redeeming your Sweeps Coins.It allows verified players like you to exchange your Sweeps Coins to real money and deposit in your bank account.For a detailed guide o...
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Customer Support created an article,
Can I use a payment method that is not under my name?
Absolutely not.We strictly prohibit our players from using payment methods registered under any name other than their own. This includes family members, friends, and colleagues. According to our Te...
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Customer Support created an article,
I can’t make a purchase, I get one of these errors.
If you are getting any of the error messages, try the fixes below: The most common scenario is that your bank is rejecting this purchase because they don’t know who we are. You have two options:Tr...
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Customer Support created an article,
I made a purchase and didn’t get my free Sweeps Coins
We are sorry to hear you didn't get your free Sweeps Coins. Firstly, make sure to check that you did indeed purchase an offer that comes with free Sweeps Coins as some of our offers are Gold Coin o...
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Customer Support created an article,
How do I Find my transaction ID?
To find your transaction ID, follow the steps below: Go to your email inbox of the email registered with LuckyDenaro Social CasinoSearch for ‘LuckyDenaro Purchase Receipt’ Verify that the transacti...
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Customer Support created an article,
Can I have more than one account?
You can only have one customer account with usYou may also refer to our terms and conditions for further review
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Customer Support created an article,
What happens if I forget my password?
If you've forgotten your password, follow these steps to reset it:Click on "Forgot password?" Enter the email address linked to your LuckyDenaro Social Casino account. You'll receive an email cont...